Last updated: October 9, 2026
Creative Augmentation ("we", "our", or "us") respects your right to control your personal data. This page explains how you can request deletion of the data we hold about you, including any data collected when you message us on Instagram or Facebook. This is provided in addition to the rights described in our Privacy Policy.
A deletion request covers the personal data we hold about you, which may include:
To request deletion of your data, email us at mail@creativeaugmentation.in with the subject line "Data Deletion Request", and include:
We will acknowledge your request, verify it, and permanently delete your data within 30 days. If we need more time because of the volume or complexity of requests, we will let you know. We do not charge a fee for this.
The Creativ Chat mobile app and Creativ Chat Studio have no public sign-up — you cannot create an account in the app or in the Studio. Accounts are created and managed only in our account portal, either by the account owner or by invitation from them.
Removing someone's access. The account owner can remove a team member at any time from the account portal. Removal immediately ends that person's signed-in sessions and revokes their access to Creativ Chat Studio and the mobile app. Removing access does not by itself delete the account record — to delete it, use the request below.
Deleting an account and its data. To have your Studio account and its data deleted, email mail@creativeaugmentation.in from your registered work email, with the subject line "Account Deletion Request". Tell us the email address the account uses.
We will confirm the request and permanently delete the account and the data attached to it — your saved replies, tags, assignment history and app settings.
If you are the account owner and want the whole workspace closed rather than one person removed, say so in the email and we will confirm the scope with you before acting.
Deleting a Studio account does not by itself delete the Instagram conversation data described above; that follows the retention policy in the next section, or you can request it in the same email.
Even if you do not submit a request, messaging data collected through Instagram and Facebook is retained only as long as necessary to provide support and is deleted or anonymised within 90 days, unless a longer period is required by law. Full details are in our Privacy Policy.
You can also stop our chatbot from accessing your messages at any time by removing our app's access from your account settings:
Instagram, Messenger and WhatsApp (Creativ Chat Studio): Meta's data-deletion callback covers accounts connected with Instagram Login. For a Facebook Page (Messenger) or a WhatsApp Business number, disconnect the channel in Creativ Chat Studio, or send us the deletion request described above.
Google mailbox (Creativ Outreach): disconnecting the mailbox in the Outreach portal (outreach.creativeaugmentation.com) deletes the stored credential immediately. Removing "Creativ Outreach" at myaccount.google.com/permissions makes the credential unusable straight away, and we delete the stored copy when you disconnect it in the portal or ask us to.
Creativ Social: see section 10.
Revoking access stops any future data collection. To delete data we already hold, please also send the deletion request described above.
If we manage your Amazon advertising or access your Amazon Selling Partner account, you can revoke our access and request deletion of your data at any time.
1. Revoke our access.
Revoking access stops all future data collection immediately.
2. Request deletion of data we already hold. Email mail@creativeaugmentation.in with the subject "Amazon Data Deletion Request", including the Amazon account or brand name. We will permanently delete your Amazon advertising and Selling Partner data — from our databases, file storage and backups — and confirm in writing when it is done.
What we delete: all advertising performance data, catalogue, price, inventory and sales/traffic data associated with your account, and the stored authorisation token.
Note: we hold no personal data about your customers — we never collect Amazon buyer PII (see our Privacy Policy).
If we manage Facebook or Instagram advertising for your business through the Creativ Ads Console, you can request deletion of your advertising data, and revoke our access, at any time. If you connected your ad account yourself through Meta's business login (Meta Ads connection in the account portal), see section 8 instead.
1. Request deletion of data we already hold. Email mail@creativeaugmentation.in with the subject line "Meta Ad Data Deletion Request", from an address associated with your business, and include:
We will confirm the request with a person we know at your business before acting on it.
What happens next. We acknowledge your request within 3 business days. We delete the data — the per-account datasets, our configuration record and the audit rows that reference the account — within 30 days of confirming the request, and send you written confirmation when it is done. We may keep records we are legally required to retain (for example invoices) and aggregated figures that do not identify your account.
2. Revoke our access — to stop collection going forward. You can do this yourself, at any time. In Meta Business Settings, open Accounts → Ad accounts, select the ad account, and remove Creative Augmentation (Business ID 1396739397786188) under Partners; or, if we manage the account within our own Business portfolio, ask us to remove our System User's assignment. Our access ends immediately. Deletion alone does not remove the share — without revoking, we would resume collecting on the next scheduled run.
Note: we hold no personal data of the people who saw or interacted with your ads, so there is nothing of theirs to delete on our side; Meta's own retention of that data is governed by Meta's policies.
This section is about our agency console, not the Shopify app of the same name (see section 11). It applies if your business connected a Meta ad account to our ads console — the Creativ Ads Console app at ads.creativeaugmentation.com — through Meta's business login. If instead your business shared its ad account with us as a partner, section 7 applies.
What we store.
This data is stored on Google Cloud.
How to delete it. There are three ways.
1. Disconnect in the account portal. Sign in to your account portal → Meta Ads connection → Disconnect. We revoke our access token at Meta immediately and stop reading data. The data we collected is permanently erased 7 days later. If you reconnect within those 7 days, it is kept.
2. Remove our app in Meta Business settings. In Meta Business settings, go to Integrations → Connected apps and remove "Creativ Ads Console". Our access at Meta ends straight away, and our daily access check stops all reads within 24 hours. Removing the app alone does not erase data we already collected. To erase it, use option 1 or option 3.
3. Send a deletion request. Ask your business's account owner to email mail@creativeaugmentation.in, naming the ad account. We will permanently delete the data within 30 days, as described in section 2. When Meta sends us a data deletion request for your account, we stop using the data immediately, return a confirmation code with a link where you can check its status, and permanently erase the data within 72 hours.
API call log. We keep a minimal technical log of the API calls we made (time, endpoint, permission used and result) for security and compliance. It contains no advertising performance data.
If you received a message sent through Creativ Outreach: click the unsubscribe link in the email or reply STOP on WhatsApp — you are suppressed within minutes and never contacted again. To have your details removed as well, email mail@creativeaugmentation.in with the subject "Data Deletion Request" and the address or number that received the message. We delete your contact record and message history within 30 days of a verified request and confirm by email, keeping only a hashed copy of the address or number so the opt-out stays permanent.
If you are a customer who connected a mailbox: disconnecting it in the portal deletes the stored credential immediately. To delete your contacts, campaigns and reports, email the same address from the account you use to sign in; we complete the deletion within 30 days of verifying the request and confirm by email, after which only invoices we must keep by law remain.
Creativ Social publishes posts to the Facebook Page and Instagram professional account that a business connects to it. During the private pilot, publishing is limited to Creative Augmentation's own test accounts; connecting a brand's own Page and Instagram account opens after Meta's review. Here is how to disconnect it and have its data deleted.
1. Disconnect in the app. Sign in to Creativ Social (social.creativeaugmentation.com) and go to Settings → Social accounts → Disconnect. We delete the stored access token, unmap the Facebook Page and Instagram account, and stop publishing for them. The connection record is kept, marked as revoked.
2. Remove the app in Meta Business settings. In Meta Business settings, open Integrations → Connected apps and remove "Creativ Social". Meta notifies us and we revoke our access. We keep the connection record, without the token.
3. Ask Meta to delete your data. If you request deletion through Meta, Meta sends us a data-deletion request. It deletes a connection when the Meta user id in the request matches the one stored on that connection, and we return a confirmation code together with the status link Meta shows you, where you can check the request's progress. A connection made through Facebook Login for Business is stored against a Meta system user's id, so a request sent for an individual's own Meta user id may not match it — if that happens, use step 4.
4. Delete content in the app, or ask us. Posts, uploaded media and brand settings can be deleted in Creativ Social itself. To have the data we hold for your brand deleted, email mail@creativeaugmentation.in with the subject "Creativ Social Data Deletion Request", naming the brand and the connected Page. We delete it within 30 days of a verified request, confirmed by email — apart from the records named under "What we keep" below. This route also covers anything steps 1 to 3 did not.
What we keep. The audit trail of actions taken in the app, the record that a connection was revoked, and the record of a deletion request are kept for security and compliance purposes, with no fixed expiry set yet. We hold no data about the people who see or interact with your posts: we do not read comments, direct messages, insights or follower lists.
This section applies if you installed one of our Shopify apps, Creativ Chat or Creativ Ads Console, from the Shopify App Store. Our Privacy Policy (section 7) lists what each app reads.
1. Uninstall the app. Uninstall it from your Shopify admin. Shopify then sends us your store's data-deletion (shop-redaction) request 48 hours after the uninstall, and we delete your store's data:
If you cancel a Creativ Ads Console plan but keep the app installed, we delete your store's report data 30 days after the end of the period you have already paid for.
2. Ask us to delete it sooner. Email mail@creativeaugmentation.in with the subject "Shopify Data Deletion Request", from the store owner's email address, naming the app and your store's Shopify domain (for example your-store.myshopify.com).
Your customers' requests. When a customer of your store asks Shopify for their data or for its deletion, Shopify sends us a customers/data_request or customers/redact request. Neither Creativ Chat nor Creativ Ads Console holds Shopify customer records, so there is nothing to export or delete; we acknowledge the request.
If you have any questions about deleting your data, please contact us at mail@creativeaugmentation.in.
We are Creative Augmentation LLP, Old Gupta Colony, Vijay Nagar, Delhi 110009, India. Our Grievance Officer is Anoop Gupta, at the same address — see Who we are in our Privacy Policy.